What is KAPS A-Card?

* KAPS A-Card is a smart card issued by APS Limited that includes an e-Wallet application.

How does KAPS A-Card work?

* KAPS A-Card works on a contactless transaction platform that provides the holder of a valid KAPS A-Card with the ability to pay for certain goods and services using the value stored on the KAPS A-Card at any of the KAPS A-Card agents.

Where can I get a KAPS A-Card?

* You can get a KAPS A-Card free of charge from any participating KAPS A-Card Agent.

Further Details on how you can obtain your KAPS A-Card free of charge are available at www.aps.co.ke.

Our outlets are

1) APS Office

2) KAPS Head Office

3) JKIA

4) NAKUMATT Lifestyle

Current you can use the KAPS A-Card to pay for parking at the following KAPS managed parking.

* JKIA Airport

1) Parking 3.

2) Parking 7.

3) Cargo – Lane 1.

4) Main Gate – All Lanes.

Can I use my card immediately I get it?

* Yes. Your KAPS A-Card is ready for use as soon as it’s activated.

When acquiring my KAPS A-Card how much do I pay?

* Acquiring and use of the KAPS A-Card is absolutely free of charge.

What do I do if I lose my card?

* You should immediately report any loss, theft, fraudulent or unauthorized use of your KAPS A-Card through the KAPS A-Card Contact Center.

On Contact Nos.:+254728607678, +254202710917, +2542710115/9 or on email: acard@aps.co.ke.

What if I lose my card? Will I lose all my cash?

* Once a card is reported as lost to the KAPS A-Card Contact Center, we will cancel then disable your KAPS A-Card within 6 hours of your report. Once cancellation has been effected, your card cannot be used to make further transactions after this period.

How do I get a replacement?

* You can acquire a replacement KAPS A-Card from any of our participating agents 6 hours after reporting the loss of damage of your card to the KAPS A-Card Contact Center.

I have run out of value in my card? Do I have to get another one?

* You do not have to get another card if you run out of value. You can reload your KAPS A-Card at any of our agent stores. Please see the KAPS A-Card website www.aps.co.ke for a list of our agents.

Does KAPS A-Card charge to load value or check my balance?

* Reloading your KAPS A-Card is free. Checking the balance from the KAPS or KAPS A-Card Autopay machines and the KAPS A-Card website as well KAPS A-Card agents and merchants is free.

Where can I reload the card?

* You can reload your KAPS A-Card at any of our agent stores. Please see the KAPS A-Card website www.aps.co.ke for details and locations of our participating merchants/agents.

Wiill the cash in my KAPS A-Card expire?

* Your KAPS A-Card does not have an expiry date.

What is the smallest transaction I can make on my KAPS A-Card?

* You can make transactions of as low as Kenya Shillings Twenty Only (Kshs. 20/-).

What is the maximum value I can put on the card?

* The maximum credit value you can store on your KAPS A-CARD at any time is Kenya Shillings Ten Thousand Only (Kshs. 10,000/-).

Does KAPS A-Card charge a standing fee?

* KAPS A-Card does not charge a fixed standing fee.

Can I pay for anything other than parking?

* Presently, you can only use KAPS A-Card at KAPS Managed Parkings. We are however in the process of ensuring that you can use your KAPS A-Card for transactions other than parking.

Is it possible to reload my card through my bank account or through using M-Pesa or Zap?

* Currently, you can only reload your card through our participating agents and merchants.

Can I get a statement showing all my card usage?

* You can acquire a statement from any of our KAPS A-Card agents, of from the KAPS A-Card website, www.aps.co.ke.

Is there a limit to the number of KAPS A-Card’s that can be registered to an individual or company?

* There isn’t a limit to the number of cards that can be registered to an individual or company.